# How do I contact Sage 100 Customer Support? {{Step-by-Step Guide}}

**Sage 100 support by phone** using the official toll-free number: **1-866-238-5180**.

Sage 100, formerly known as MAS 90 and MAS 200, is a powerful Enterprise Resource Planning (ERP) software widely used by small to medium-sized businesses. It helps manage essential business functions such as accounting, inventory, distribution, and manufacturing. However, even the most reliable software can occasionally present challenges that require professional assistance. That’s why Sage offers dedicated customer support to help users navigate problems efficiently and minimize downtime.

If you’re dealing with a technical glitch, setup complication, update issue, or general product inquiry, contacting Sage 100 customer support by phone is often the fastest and most effective way to get a resolution. In this guide, we’ll walk you through everything you need to know about how to contact **Sage 100 support by phone** using the official toll-free number: **1-866-238-5180**.

### Why Call Sage 100 Customer Support?

Before diving into the steps to make your call, let’s first understand the scenarios in which calling Sage 100 support makes sense:

* **Installation or upgrade issues**
* **Login or password errors**
* **Data corruption or recovery**
* **Third-party integration challenges**
* **Performance slowdowns**
* **Errors during transaction posting or report generation**
* **System configuration or customization help**
* **License activation and subscription inquiries**

These problems can impact your business operations and lead to costly delays. By calling Sage 100 support, you’re ensuring access to certified professionals who are trained specifically in resolving such issues quickly and accurately.

### Step 1: Dial the Sage 100 Support Phone Number – 1-866-238-5180

To get started, simply call **1-866-238-5180**, the official toll-free number for Sage 100 customer support. This line connects you to Sage’s technical assistance and customer care team, who are ready to handle both technical and functional queries related to the software.

Make sure to call during regular support hours (usually Monday–Friday, standard business hours in your region) to reduce wait times and ensure full access to the available resources.

### Step 2: Prepare Your Account and System Information

Before you speak with a support representative, it's a good idea to gather all relevant details. This will help the agent quickly understand your environment and provide more accurate support.

Here’s what to have on hand:

* **Customer account number or Sage ID**
* **Software version (e.g., Sage 100 2021, 2023, etc.)**
* **License number and product key**
* **Operating system and network configuration**
* **Description of the issue or error message**
* **Screenshots, if available (helpful for visual reference)**
* **Details of recent changes or updates to your system**

This preparation saves time and allows for a smoother troubleshooting process.

### Step 3: Navigate the Phone Menu (If Applicable)

Once you call Sage 100 support, you may be prompted by an automated phone menu. This menu typically offers a few different categories such as:

* Press 1 for Technical Support
* Press 2 for Billing and Licensing
* Press 3 for Product Information
* Press 4 for Payroll Assistance
* Press 0 to speak to an operator or live representative

Listen carefully to the menu and select the option that best matches your issue. If you’re unsure, choosing to speak with an agent directly (pressing 0) is usually a safe bet.

### Step 4: Explain Your Issue Clearly and Calmly

Once you're connected to a Sage 100 support expert, provide a clear and concise explanation of your issue. Start by describing what you were doing when the problem occurred, any error codes or system behavior, and what troubleshooting steps you may have already taken.

For example:

> "I was trying to run an inventory valuation report, and the software froze. I’m using Sage 100 version 2023 on Windows Server 2019. The error code says: 'Program error 65 – file not found.' I tried restarting the application but the issue persists."

Being detailed helps the technician diagnose the problem more quickly and suggest effective solutions.

### Step 5: Follow Guidance from the Support Agent

Once the representative has enough information, they will begin troubleshooting. This may involve guiding you through steps to:

* Reinstall or repair the software
* Clear cached data
* Restore a backup
* Adjust user permissions
* Apply configuration settings
* Connect remotely to investigate the issue (if permitted)

Always follow the agent’s instructions carefully. If you're not comfortable making certain changes (especially server-side), express your concern so they can provide remote support or alternative instructions.

### Step 6: Take Notes During the Call

During your call, it's helpful to write down:

* Any solutions provided
* File paths or system changes suggested
* Case number or ticket ID (in case you need to follow up later)
* Name or ID of the support representative

This documentation is valuable if the issue recurs or needs to be escalated to a different department.

### Step 7: Confirm Resolution or Next Steps

Before ending the call, make sure the issue is fully resolved or that you clearly understand the next steps. If a follow-up call or email is required, verify the timeline and contact method.

If the issue is ongoing, ask for a **case number** and whether you can speak to the same agent again for continuity

### Other Ways to Reach Sage 100 Support (Beyond Phone)

While phone support at **1-866-238-5180** is the most immediate way to get help, Sage offers several additional support options:

* **Live Chat**: Available on Sage’s official website for quick text-based help
* **Email Support**: Best for non-urgent inquiries or when sharing detailed documentation
* **Knowledgebase**: Articles, FAQs, and step-by-step guides for self-service
* **Sage City Forums**: Peer-to-peer discussions and expert community insights
* **Remote Assistance**: In some cases, Sage agents can securely access your system to resolve issues directly

These options are particularly useful outside of regular support hours or for follow-up issues.

### Final Thoughts

When dealing with Sage 100 challenges, getting the right help at the right time can make all the difference. Calling the **Sage 100 customer support number – 1-866-238-5180** provides access to trained professionals who understand the complexities of your ERP system and can resolve issues quickly, minimizing disruption to your business.

Whether you're facing technical errors, user confusion, or system performance issues, this guide ensures you’re prepared to get the most out of your support call. With the right information and clear communication, you’ll be on your way to a fast and efficient resolution.
